Once you place your order, your items will be ready to pick-up on the following day after 4pm.
Example: John orders his groceries Monday at 8pm. He receives a notification email saying that his order will be ready Tuesday at 4pm.
As we move forward with our online grocery plan, we will progressively provide quicker pick-up options and home delivery. At this time, only the “next day” option is available for all other items.
Any item that requires a temperature-controlled environment is stored in its respective area until you pick up your order. For example, items that require chilling until your arrival are placed in our cold room and under your name until you pick them up. This ensures that your items are in perfect condition. We’re very passionate about food, so don’t be surprised when you arrive and you always have the highest quality items.
Once here, just give us your name or invoice and we’ll gladly collect your completed order and bring it to you.
Whether you’re looking for hot or cold items, shopping for your groceries online is like being in-store, but we do the precise, surgical work for you 🙂
In the near future, delivery will be available with a small fee.
In cases where you’re buying items that have been priced based on weight (fruits, vegetables, meats), the final “single order” quantity that you received may be slightly different than our “approximate single order” quantity. But don’t worry, we’ll never be more/less than a few grams off.
This means that your final price will always reflect the amount that you picked up and received. We will never charge you unfairly and it will always be based on the amount received based on our price per weight.
Rest assured, this is only for exceptions and we always do our best to deliver the exact product in the exact dimensions specified on our website.
Example: John Doe places 1 order of chicken breasts at a price of $3.00/lb. 1 order of chicken this week is 2.91lb (approximately). When John picks up his chicken, the portion he picked up was 2.89lb. The price would reflect 2.89lb and not 2.91lb and the final amount charged on the card would be slightly less than the amount initially charged for the bigger portion (or vice versa with a slightly bigger piece).
Gift cards for our physical locations are available in-store, but cannot be used online. However, our friendly staff can assist you with purchasing an “online only” gift card at any of our locations for future use when purchasing products online.
Our goal is to continuously grow our online product database, but if there’s a specific item that you would like to purchase and can’t find it online at this time, please give us a call us and let us know ahead of time so we can include specific items on your order.
As we continue to grow and expand, more items will be available online because our goal is to provide you with the same experience in both our online and physical storefront.
If you wish to browse our shelves when you come in, feel free to do so! Our friendly staff can guide you towards new products, or they can help you find products that weren’t available online.
If you simply wish to “pick-up and go”, your order will be ready and waiting for you at the time indicated on your invoice. Simply give you name or show your invoice and we will grab your order for you, simple as that!
We’re committed to providing you with the best items available in-store. If you find something wrong with an item that you ordered online, please call us immediately and let us know! We’ll gladly assist you if the item needs to be replaced, or if a refund needs to be issued. Please see our Return Policy
If you’re in any way dissatisfied with an item, we’d love to ensure that you are happy with your online shopping experience. Our staff always makes sure that everything goes out in the best condition possible, but if you feel like we did a mistake, we’d like to make sure it’s fixed.
Please see our Return Policy for any questions on items that you’re not satisfied with, or get in touch with us by phone at (506)852-3663
If you need to cancel your order for any reason, just simply log into your account, open your cart and cancel your order.
Be aware that there is a cut-off time for all orders placed with us. If you cancel your order after the cut-off time, there may be cancellation fees charged directly to your account. If you require assistance after the cut-off time, please call us immediately at (506)852-3663
We’d love to talk! Please call us at (506)852-3663 and let us answer any questions that you may have regarding your first (or next) online grocery experience with Dolma Food.